If you’ve been unfortunate enough to have a bicycle stolen, you’ll remember the feeling; disbelief as you stare at the empty space, anger at the ne’er-do-wells who are now riding your pride and worry over how quickly the bike can be replaced.
The sense of relief that you are covered against theft can be tempered by concern that the insurer will drag their feet, or try and wriggle out of the claim entirely, but according to the ETA their customers can have successful claims settled in as few as three days if the claim form is completed correctly.
The two most common causes of delayed cycle insurance claims are failure to provide proof of ownership of the cycle and the correct approved lock.
What do I need to provide as proof of ownership of my cycle?
| Proof of bike ownership | Provide one of the following |
|---|---|
| . | Original purchase receipt |
| or | Letter on headed paper from the cycle shop confirming purchase, make and model purchased, the date of purchase and the amount paid |
| or | Valuation letter (dated and on headed paper) from a cycle shop confirming its value and what its replacement value would now be |
| or | Cycle to Work scheme documents (must mention make and model) |
| or | Ebay / Pay Pal documentation confirming sale (must mention make and model) |
| or | Letter from seller (if a second hand sale), confirming sale, make and model, date and amount paid |
What do I need to provide as proof of ownership of my lock?
| Proof of lock ownership | Provide one of the following |
|---|---|
| . | Original purchase receipt |
| or | Letter on headed paper from the cycle shop confirming purchase, make and model purchased, the date of purchase and the amount paid |
| or | Ebay / Pay Pal documentation confirming sale (must mention make and model) |
| or | Photographs of lock (1 showing it locked to the cycle, 1 showing it close up), photo needs to be dated and sent in to us to place on your customer file, please send photos to claims@eta.co.uk |
What is an approved lock?
- Bikes up to the value of £250 require a lock rated Bronze by Sold Secure
- Bikes up to a value of £1500 require a lock rated Silver by Sold Secure
- Bikes with a value exceeding £1500 £1500 require a lock rated Gold by Sold secure
You can check your lock conforms to these requirements at www.soldsecure.com
Fully-comp cycle insurance
Cycle insurance from the ETA includes, amongst other things, new-for-old, third party insurance cover, personal accident cover, race event cover and if you suffer a mechanical breakdown, they will come out and recover you and your bike.
Find out more and get an instant, no obligation quote below.
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