Contact Us

 0333 000 1234 * or 01932 828 882 *

Talk to us via LiveChat here.

If you’re an existing customer, you can manage your policy online here.  All you need is your ETA customer number, or the email address we hold on file for you.

 Broken down?

(Calls from mobiles or landlines charged as local rate calls)

Broken down in Britain: 08000 737 283 or 0333 0000 999
Broken down in the rest of Europe:0044 1206 771 714
Broken down on your bicycle in Britain:01206 785 968
Breakdowns for mobility scooter insurance customers only:01206 785 970
Breakdowns for mobility scooter rescue customers only:01206 785 993

A full list of our breakdown numbers is available here

Hard of hearing?

If you are hard of hearing, you can TEXT our breakdown team on 07537 404 890

Are you looking to make changes to your policy? 

Most changes can be made online here.

Our address

ETA Services Ltd
68 High Street
KT13 8BL

 Head office opening hours

Monday to Friday: 9:00 – 17:00

Our head office is closed on public and bank holidays.  

*These numbers are free from most mobiles – pay-as-you-go customers may be charged by their network provider

Financial difficulty

We understand that circumstances can change and we are here to support our customers. If you have any concerns about your policy and making payment, please contact us on any of the channels above, and one of the team will be happy to talk you through the options available to you.