Privacy Policy

ETA Services Ltd has created this privacy policy statement in order to demonstrate our firm commitment to privacy.

Collection and use of information

We collect personal information about you when you enter details on our breakdown request form via the website or if you send an email to the ETA. Contact information from the request form is used to answer questions, provide quotes and provide customers with information about the ETA. It may also be used for research and statistical analysis by the ETA.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users interact with the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

IP addresses and cookies

We may collect information about your computer, including your IP address. This is statistical data about our users’ browsing actions and patterns, and this information will not identify the individual.

We may obtain information about your general browsing usage by using cookies. Cookies are small software files, which are placed by a website onto the computer, telephone or other device which has access to the website.

We will place cookies onto any computer, telephone or devise that you use to access the website. The cookies will enable information to be stored on your device and sent to and from the website and your device.

Cookies are in place to help us improve the website and to deliver a better and more personalised service. They help with estimating our audience size and patterns of usage and along with your preferences, which allow us to customise our website according to your individual interests.

You reserve the right to accept or decline cookie tracking. This can be done by not accepting our terms and conditions or activating the settings of your browser which allows you to refuse the setting of cookies.

Updating and amending your personal information

If you wish to verify, update or amend the personal information you have provided to the ETA, you can do so online by sending an email to customercare@eta.co.uk or you can write to ETA Services Ltd, 68 High Street, Weybridge, KT13 8RS. You can of course also call us on 0333 000 1234.

Third party sites

Our privacy policy does not apply to third party sites that you may be able to access via this website.

Disclosure of information

We do not pass personal details onto any other companies or organisations. We do not sell mailing lists to third parties, except where necessary for us to provide you with a service. For example, we may provide your vehicle registration number to the agent attending your breakdown.

Additional information

If you would like any additional information you can email customercare@eta.co.uk.