Travel insurance – make a claim
24 hour Emergency CEGA Service Line
Call immediately in the event of an accident or illness resulting in hospitalisation or change to travel arrangements.
00 44 1243 621 525
Please have the following information available:
- Your ETA number
- The following insurer code (SMT 107/11/11).
- The telephone number from which you are calling.
- The name and telephone number of the doctor and hospital attending the ill/injured person.
For non-emergency claims download and complete two of the following forms:
First, please fill in a Personal Details form, plus one of the following forms relating to your claim.
- Baggage or Personal Effects Claim Form
- Travel Delay & Journey Continuation
- Personal & Legal Expenses
Once complete, please return to our claims administrator:Accident & Health Claims Services LLP,
7-8 Ducketts Wharf,
South Street, Bishops Stortford,
CM23 3AR Tel: +44 (0) 1279 713 860 Email: firstname.lastname@example.org