Make a Claim

Medical Emergencies

+44 1133 180 197

Call this number immediately in the event of an accident or illness resulting in hospitalisation or change to travel arrangements

If you need to make a medical emergency claim for outpatient treatment, please call our emergency service company Healthwatch on

+44 1133 180 124

Please have the following information available:

  • Your ETA number
  • The telephone number from which you are calling
  • The name and telephone number of the doctor and hospital attending the ill/injured person

Non-emergency claims

Policies starting on or after 1 January 2015

If you need to make a claim, please contact Direct Group on 0844 412 4296

The initial details of your claim will be discussed with an assessor and you will then be sent a claim form and a list of required supporting documentation which you should arrange to complete as fully as possible.

Policies starting on or before 31 December 2014

Please download and complete the following:

First, please fill in a Personal Details form.

Next, please fill in one of the following forms, relating to your claim:

Once complete, please return to our claims administrator:

Accident & Health Claims Services LLP
7-8 Ducketts Wharf, South Street
BISHOPS STORTFORD
CM23 3AR
Email: claims@ahclaimsservices.com
Tel: 01279 713 860