My mobility scooter has been damaged in an accident – what should I do?

mobility scooter

With over 350,000 mobility scooters on UK streets, there’s bound to be the odd bump and scrape. However, according to government research, over 20 per cent of mobility scooter users have experienced an accident or incident that made them feel unsafe.

What should I do if I’m involved in an accident on my mobility scooter?

1. Be safe

Get yourself out of the road and to a footpath, kerbside or somewhere safe if you can. If you are unable to move, ensure you are visible and try to attract help from passers-by.

2. Call 999

If you’re injured call an ambulance, and if a motorist is involved ask for the police too as they can help with exchange of details and their reports could prove crucial. Take down the details of the attending police officer and an incident reference number.

3. Exchange details

This one is important. You may not have insurance cover yourself, but all motor vehicles on a public road should do. Get names and addresses, vehicle registration number as well as make, model and colour.

4. Ask for witnesses

Get details of any independent witnesses as well as the driver of the vehicle that hit you (if applicable). If you can’t do this yourself, ask a passer-by for help.

5. Take photos

Take photos on your phone of the vehicles involved and the scene (from junctions, road markings or signs) precisely as the crash occurred. Do not let the driver of the vehicle that hit you move it before you take photos. Ask the police if there is CCTV footage showing your collision.

6. Put it down on paper

When you get home, write a full account of the incident and draw a sketch. It’s worth asking for a copy of the police reports too.

7. See your doctor

No matter how minor your injuries may seem, always visit your GP and get checked over at the earliest possible opportunity.

8. Keep all receipts

Keep receipts/bills/estimates for the cost of repair/replacement to your mobility scooter, clothing and accessories as well as a record of any costs you incur for treatment, travel to medical appointments or lost earnings.

9. Call our claims team

If you have ETA mobility scooter insurance, call our friendly claims team on 0333 000 1234.

mobility scooter insurance for couples

Save money on insurance cover for mobility scooters

While insurance is not a legal requirement for mobility scooters in the UK, it offers valuable protection in case of accidents, theft, or damage. It pays to shop around as premiums and levels of cover vary wildly between providers.

Cover from the ETA represents great value at £65 per year to cover a mobility scooter or powered wheelchair worth up to £3,500. And you can buy the same policy to cover two people at the same address for only £90 per year – a saving of 30 per cent.

You have the option of insuring your mobility scooter or powered wheelchair for £3,500, £5,000. £7,500 or even £10,000.

There’s never been a better time to buy ETA mobility scooter insurance.

Free breakdown cover for scooters

At only £39 per year, ETA breakdown cover offers peace of mind at an affordable price. And if you buy a full insurance policy for your scooter (from £65) we’ll throw it in for free.

If you break down, or your battery runs flat while you are out and about, we will send a suitable recovery agent or taxi service to come to your aid. Our rescue teams are available 24/7, 365 days a year, so no matter where you break down in Britain help is at hand. We’ll arrange to get you and your mobility scooter home, or to a specialist repair shop the same day.

Our priority is getting you home safely; If you’re unable to travel in our recovery vehicle, we’ll arrange and cover the costs of a taxi to get you home.

You can take out our mobility scooter breakdown cover here, or if you prefer to talk to one of our friendly advisers, call 0333 000 1234.

The ethical choice

The ETA was established in 1990 as an ethical provider of green, reliable travel services. Over 30 years on, we continue to offer cycle insurance , breakdown cover  and mobility scooter insurance while putting concern for the environment at the heart of all we do.

The Good Shopping Guide judges us to be the UK’s most ethical provider.

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