Have your say on the future of Britain’s railway

Rail is fundamental to the country’s prosperity. After all, our railway is vital in connecting workers to jobs, businesses to markets, and people to their families and friends. However, layers of regulation built up over 25 years mean there are now over 55 million rail fare options, resulting in understandable confusion for customers.

According to the Rail Delivery Group (RDG), which comprises the companies that run our railways:

Britain’s fares system has failed to keep pace with the rise of modern technology or how people work and travel today, and with part time working and self-employment having increased by over a third in 22 years, the products we can offer don’t always match that flexibility. Many passengers also find fares complicated and confusing with the latest study showing that only around a third of rail customers are very confident that they bought the best value ticket for their last journey.

Working together, the rail industry want fares and ticketing regulation, which was originally set out in 1995, updated so we can offer our customers an easier to use range of fares and deliver improvements in ticket buying technology.

Have your say

The RDG survey, which is part of a joint consultation between the rail industry and passenger watchdog Transport Focus, is about getting your views on the type of system and structure you want to see. These will be used to develop proposals to government that would aim to be revenue neutral, which means that any changes to some fares would need to be balanced elsewhere – the consultation looks at some of the possible trade-offs involved in this.

Complete the survey

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